Computerized Claims-Adjusting Software

Below is a link to an interesting article that discusses the use of computerized claims software by insurance companies in personal injury cases and how such software programs may be programmed or designed to reduce unfairly the amount of an injured person’s claims, thus resulting in “low-ball” offers and payments from the insurer.  As a Waycross personal injury attorney, I have observed that most people who are injured in a car wreck, motorcycle wreck, tractor-trailer wreck, or other scenario in which an insurance company is responsible for adjusting the claim probably do not think that the insurance company would use a computer to determine the “fair value” of their injuries.  However, as a result of recent court cases in which insurance companies have been required by the courts to produce internal documents and other information about their claims-handling practices, it is becoming more apparent that insurers are using these computerized claims software programs more often than people might imagine.  Unlike the “enlightened conscious” of an impartial jury, who may consider all relevant and admissible evidence regarding an injury victim’s injuries and suffering, these computer programs can only consider the information that they are given by the insurance adjusters using them.

You can read the full article here.

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